US College of Automotive Excellence

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Making certain all employees are performing at peak levels is an important feature of all successful dealerships. USWC makes two levels of Customized Performance Training available to help ensure maximum sales penetration and efficiency.

Customized Performance Training- Product Installation: Each department within the dealership is fully instructed on the benefits, advantages, and procedures of all products installed.

The F&I Department is provided comparisons against previous programs, coverage benefits, using the automated hotline for cancel requests and quotes, and basic sales strategies.

The Office Staff is provided complete instruction on remittance/payment procedures for each product installed, use of the automated hotline for cancel requests and quotes, and retrieving all relevant statements from the Internet.

The Officers of the DOWC are provided instruction on retrieving and interpreting the financial statements, both current and historical, of the DOWC.

The Service Department is provided with detailed instruction on programs and coverage installed, filing claims, using the automated claim hotline, authorization numbers, the use of inspectors, and payment procedures.
Customized Performance Training- Ongoing Instruction: Providing quality programs and products is only half the solution for most dealers. Ongoing production feedback and training are a must to ensure continued maximum penetration and profit.

USWC makes formal customized training classes available to all dealers. These classes range from one-day refresher training for experienced personnel, to one-week beginner training for new employees.
Provided through our US College of Automotive Excellence, the training classes are regionally focused and include the most successful strategies for F&I sales and CSI. Perhaps most important, these training classes can be provided at the dealership. This provides minimal interruption to staff and business operations, and decreases per person costs by eliminating travel and lodging expenses.

Customized Performance Training- Partners in Progress: USWC provides detailed analysis for each area of the dealership that affects F&I sales penetration: 1) Pay Plans- Is a performance driven plan in place? 2) Procedures- Do F&I and the Sales Desk have disciplined, organized procedures in place? 3) Product- Are you selling the correct products for your customer base? 4) Performance reporting- Are you receiving detailed reports that clearly, effectively illustrate the achievement of performance against established goals? 5) Personnel- Do you have the correct people in key positions? Are they motivated and dedicated?

The Partners in Progress program is available to all USWC dealers. Combined with Customized Performance Training through the US College of Automotive Excellence, Partners in Progress creates a path to maximum sales penetration, profits, and professionalism.